Frequently Asked Questions (FAQs)

Momento is an innovative service that allows you to transform your photos into professionally printed, personalised coffee-table books, diaries, calendars and greeting cards. All our products are handcrafted to the same premium quality as those you can buy in a bookstore but they’re filled with your own photos.

 

Whether you're a beginner or a design professional, creating a Momento product is fast, easy and non-technical with Momento’s software. You design it, submit the finished file to us, then we print and manufacture it in our state-of-the-art production facility in Sydney before delivering it to your door.

Our Momento software is simple but powerful. It can automatically create a layout for you, or if you're feeling creative you can design the contents of each page yourself – or a combination of both. The choice is yours!

 

We use the term project to describe any product you can design by using the Momento software, for example, a photobook, a diary, a calendar or a card. You’ll notice that we use the term project in the Momento software too.

 

Using Momento is as simple as 1, 2, 3:

1. Download the software
2. Design your project
3. Upload your file & order

For more details on this process please click here.

Momento photobooks are stitched and hand-bound hardcover books that look just like a professional book you’d find in a retail store but they’re filled with your own photos. Each book can look different as you select from 9 sizes, 30+ cover materials and a number of finishing options including a decorative stamp or a dust-jacket to wrap around the hardcover. Our photobooks can have a minimum of 10 printed pages (5 sheets) or a maximum of 200 pages (100 sheets) with up to 24 photos per page.  Read below and see the Photobooks product page for more details.

 

Momento photobooks come in nine different formats. There are three shapes (Landscape, Portrait, Square) each available in three sizes (Grand, Regular, Small). The specifications are outlined below.

 

Formats (mm)	Grand	Regular	Small
Landscape	420 x 297	297 x 210	210 x 148
Portrait	297 x 420	210 x 297	148 x 210
Square	297 x 297	210 X 210	148 X 148

Momento photobooks are digitally printed on to high quality 170gsm satin paper stock which is rated as archival according to standard ISO-9706.

 

To ensure your book lasts for many years, we allow a minimum of 10 pages (5 sheets) up to a maximum of 200 pages (100 sheets).

 

There are over 29 cover materials that we’ve sorted in to 5 different ranges:

• Deluxe: Smooth and stylish padded black leather
• Fusion: Vibrant, two-toned natural linen weaves
• Premium: Metallic, textured and patterned papers
• Classic: Buckram fabric similar to library book covers
• Faux Leather: Soft synthetics in bright colours

Note: You can also order a dust-jacket to wrap around the hardcover for extra decoration and durability.

 

The dust-jacket is an optional extra you can add to your photobook. It is a cover sleeve that can wrap around the hardcover for decorative and protective purposes. The design printed on your dust-jacket is the design you created in Cover View in the software. Dust-jackets are printed on 270gsm paper stock and finished with your choice of matte or gloss laminate.

 

We have created a series of beautifully designed images that can be stamped on to the centre of a hardcover photobook or diary, in gold, silver or clear foil. The designer emboss adds an extra touch of class to your product, giving it a truly professional finish. Our current designs include: Baby Boy, Baby Girl, Baby Feet, ABC blocks, Our Wedding Day, Hearts, Flowers and a classic Pattern, but visit the Photobooks product page for more details. Note: Designer embossing is not available for dust-jackets and some cover materials.

 

End pages are the sheets of paper that line the inside of the hardcover and create the first and last sheet in your photobook or hardcover diary. You can choose between white or black end pages when ordering.

Momento diaries are available with hardcover or spiral binding. They look similar to premium diaries you can buy in gift shops or bookstores but they’re personalised with your favourite photos and text. Hardcover diaries can be bound with one of our 40+ cover materials, while spiral diaries are bound with silver wire on the left edge, a sturdy laminated cover of your design on the front, and a plain laminated cover on the back. The diary page layout is one week per page, a 12 month timeframe and you choose the start date.  See our Diaries product page for more.

 

Momento diaries are available in Small (148mm W x 210mm H) and Regular (210mm W x 297mm H) sizes, in Portrait orientation only.

 

Diary pages are digitally printed on a 160gsm paper stock that is easy to write on. Spiral bound diary covers are printed on sturdy satin 350gsm stock and laminated for extra durability.

Momento calendars look just like a premium quality calendar you can buy in a newsagent or retail store but it features your own favourite photos and text. The calendar is in portrait orientation and the calendar pages can feature a photo at the top with the monthly date grid below. The Momento software includes six Calendar Styles to choose from, to which you can add photos, embellishments and text to the squares of the grid as well as the feature area at the head of the page. You can also choose and whether it will be a 12 or 18 month calendar. The gloss laminated cover features a print of your design, and the calendar pages are spiral bound along the top edge with metallic wire and a hook for hanging. Visit the Calendars page for more details.

 

Momento Calendars are available in one large size only (270mm W x 383mm H).

 

The calendar pages are digitally printed on a satin 250gsm paper stock. The front and back covers are printed on a 350gsm paper stock and are finished with a gloss laminate for durability.

A Momento greeting card looks just like a professionally produced card you would buy in a newsagent or bookstore, but it’s personalised with your own text and photos. You can create a design for the cover and both inside panels. Cards are available in packs of 5, 10, 20 or 50, and come with a complementary white envelope. See the Cards product page for more details. Note: We suggest you use a light background colour for your card as this looks best along the fold of the card.

 

Momento cards are available in 9 different formats. There are three shapes (Landscape, Portrait, Square) each available in three sizes (Jumbo, Regular and Small).

 

Format (mm)	Jumbo	Regular	Small
Landscape	297 x 210	160 x 113	104 x 73
Portrait	210 x 297	113 x 160	73 x 104
Square	210 x 210	113 x 113	73 x 73

Momento greeting cards are digitally printed on to high quality 350gsm satin paper stock.

Momento Gift Packs are the perfect present for someone who has everything or wants for nothing. The Gift Packs include a copy of the free software on a CD with a $100, $150, $200 or $250 Credit Voucher that can be put toward the purchase of any Momento Product.  See the Gift Pack product page for more details.

• Digital photos on your computer
• Digital photos from your digital camera, a CD/DVD or USB Stick
• Digital photos from a website (such as Flickr)
• Regular printed photographs (scanned to digital images)
• Slides or negatives (scanned to digital images)

 

Only JPEG (.jpg), PNG (.png) or TIFF (.tif) files can be used in the Momento software. Note: If you are familiar with colour spaces, we recommend you use Adobe RGB as CMYK colour space is not supported.

 

To keep things organised, we suggest you keep all the files you want to use in your project in a single folder or sub-folders, preferably the My Pictures or My Documents folder on your computer.

 

All the files you want to use in a project need to be copied to a folder on your computer's hard disk before starting your project. The software will not work efficiently, and you may have problems re-opening project files if your photo files are kept on a CD or any other external device.

 

There are actually four file formats associated with the Momento software, but you will mainly deal with the MBK and MBF files.

1. MBK or Working file: the file you create and open in the software. It has a .MBK at the end of the filename i.e. Birthday.mbk
2. MBF or Master file: the file created when you click the Export button, and you send to Momento for printing i.e. Birthday MASTER.mbf
3. PDF or Preview file: a file created during the Export process, for you to proof your design before printing i.e. Birthday PREVIEW.pdf
4. BAK or Backup file: only required if there are issues with your MBK, please contact Momento if this is the case.

Note: See more details in the Software Help.

 

If you can’t find your project or photo files at anytime, you can always do a quick search using the Windows Explorer search tool:

• Go to the Windows Start Menu accessible at the bottom left of your computer screen
• Select Search
• Select All Files and Folders
• Select All or Part of File Name
• Type MBK  to find your missing project file or the filename to find your missing photo file
• The location of your file will appear in a list
• Right click to open the Containing Folder and access your file

Note: If you still can’t find you file, please check that it is not stored on an external device

 

This happens when the photos or the book file have been moved from the folder they were stored in when you added them to your project, or if they have been stored on an external hard drive. Because you have moved the files the software can no longer find them or load them in to the software. The software will open a Browse Box for you to search and select the folder the images are now saved in. You will only need to find one image for each folder that you have moved and the software will automatically locate the rest. To avoid this issue you must copy all your photo files off CDs, DVDs, USB memory sticks and external hard drives or before you start your project.

 

You can download photos from your camera to your computer using the camera’s software or Windows Explorer. To transfer via Windows Explorer:

• Connect your camera to your computer with the appropriate lead
• A window will automatically open and ask what you want to do next
• Choose Open Folder to view files using Window Explorer
• Another window will automatically open
• Select and copy the files to your Project folder on your hard disk
• Before detaching the lead, click the Safely remove USB Mass Storage Device icon

 

 

For best results we suggest you set your camera's quality or resolution setting to 3 megapixels minimum and Fine or Super Fine, instead of Standard or Large.  Choose the largest setting available.

 

If you use an online photo sharing service like Flickr or Picasa Web Albums you can download your own photos by:

• Locating the largest size or highest resolution version of the photo
• Right-click on the photo
• Select Save Picture As
• Browse and select your Project folder on your hard disk to save the photos to

Note: All files need to be copied to your hard disk before starting your project

 

 

If you want to use an image from a printed photograph, a slide, negative or transparency you need to scan it to turn it in to a digital image and save it your computer.  We suggest that before scanning any photo, you wipe the scanner's glass and the photo with a lint free cloth to remove excess dust.
For the best results use these scanner settings:

• File size: 2000 x 1500 pixels minimum
• Dots per inch: 300 DPI or greater if you want to enlarge a photo or make it fill the whole page
• File format: Save the file as a JPG with a minimum quality setting of 8
• Colour space: Adobe RGB colour space (if this is option is available with your scanner)

Note: Slides, negatives and transparencies require a special scanner with a dedicated slide holder.

 

Yes.  If you don't have a scanner or you're not comfortable with the process of scanning photographs, visit the Momento Service Directory to search and view scanning services in your area.

 

Adobe Photoshop Elements is an easy-to-use graphics software that you can use to enhance your scans before using them in the Momento software. Here are some quick tips for improving scans:

• Use the Despeckle or Dust & Scratches tools in the Filter > Noise menu to remove dust visible in the scan
• Use the Brightness/Contrast tool in the Enhance menu to lighten or darken your image
• Use the Red Eye Brush tool in the Tools bar to remove red eyes

There are many other free graphics software packages to enhance your images including Google Picasa.

In addition to your own photos, Momento has created hundreds of professionally designed decorative graphics you can add to enhance your design such as background colours, frames, borders, letters and embellishments. We have also created 40+ complete book designs with themed artwork that you can easily add your photos too. We call these Quickbooks.

 

Go to the Updater Panel to browse nearly 50 packages of pre-designed frames, backgrounds, templates and embellishments. Each package has a descriptive name such as Sloppy Borders, Bright Solid Backgrounds, Templates 1 and Baby Girl. Select your preferred package(s) and click the Install Now button to start the download. When the download is complete the content will appear in the appropriate Content Panel.

 

All the Momento content is accessible from the Content Panel and its interchangeable Backgrounds, Frames, Embellishments and Layouts panels. You will find the Themed Quickbooks in the Layouts Panel and individual page decorations in the Embellishments Panel.  Please visit the Software Help section for more details.

Momento does not have a design service but we do have a Service Directory listing professionals who can assist you with design, scanning, retouching and other services, at an additional charge. Their charges will vary depending on your requirements.  Please visit Software Help for all the information you need to know about designing your project.

 

Visit the Momento Service Directory to find a list of professionals who can help with your design.

 

We limit the number of photos per page to 24 photos to ensure that the Momento software runs efficiently.

 

No. You can not change a project from a Square to Landscape orientation midway through your design. In order to change the shape of your project you need to start a new project.

 

Yes. You can change the size your project by following these steps:

• Go to the Page Menu at the top of the screen
• Select Size
• Select the size you wish to use (Grand, Regular, Small)

Note: You will need to re-export this file for this to create a new MBF in your preferred size.

 

No. Currently there is no way to convert two separate projects in to a single project, but we’ll keep working on it!

 

The first page you design in the Momento software will print on to the first right hand page in your photobook or diary. To its left will be a blank white page. The first double page spread will show Page 2 on the left and Page 3 on the right.

 

Yes, but it can be bit tricky and time-consuming and only one of you will be able to work on this file at a time! The easiest way is to have them send you their photos and text so you can add them to the project. Alternatively you will need to copy the project file and all related photo files to your friend’s computer using exactly the same folders and file structure you used on your computer, and vice versa if they send it back to you for editing. You can preview each other's work by emailing the PDF Preview or by using the Send To Friend tool to view the Online Preview.

You can only include photos, images, text or any other content owned or copyright cleared by you.

 

Copyright in any content belongs to the person who took the photograph, the person who created the image or with the publisher who commissioned the artwork. Photographers who have signed a Publishing Agreement may need permission from the client or publishing company to include the photographs in a Momento design.

 

Momento is a printing service not a publishing company. Momento does not own copyright of any files or their contents that are submitted by our customers.

There are a few ways you can send us your Master File for printing:

1. Uploading a file via Momento’s software
2. Uploading a file via the Momento website
3. Mailing us your file on a CD or DVD
4. Using our You Send It link (this option is only available if the above options do not work)

 

1. Open the software
2. Go to the Uploader Panel
3. Enter your Momento sign in details
4. Browse your computer to find and select your MBF file
5. Click the Start Upload button
6. When complete, Sign In to the website to order

 

1. Sign In to the Momento website
2. From Your Home, select Upload
3. Click the Uploader button and a new window will open
4. Click the Browse button to find and select your MBF file
5. Click the Open button and you will return to the Upload page
6. Click the Send button and your upload will start

7. When complete you can view and order your file via your Projects page

Note: If you have a problem, repeat and choose the Alternative Uploader button instead. If you are still having problems please call our customer service team and they will help you out.

 

Upload issues and errors may occur if you have a firewall set up on your computer or if your file is over 200MB. In this case you can send your file to us via our You Send It link and we’ll manually upload the file for you. Note: Files are manually uploaded during office hours and may take a few hours to process. When the upload is complete we will send you an email to confirm that the file is ready to order.

 

1. This option is only available when you are unable to upload your file any other way

2. Go to www.momento.com.au/ysi

3. Type in the required details

4. Browse your computer to find and select your MBF file

5. Click the Send It button

Note: Files are manually uploaded during office hours and may take a few hours to process. When the upload is complete we will send you an email to confirm that the file is ready to order.

 

For those without broadband internet you can send us your MBF file by burning it to a CD or DVD and mailing it to:

Momento Uploads
PO Box 140
Strawberry Hills NSW 2012

When we receive your mail, we will upload the file for you and send an email confirming that it is ready to order. Note: Please label your disc clearly with your name, email address and phone number. Tip: Double check that you have copied the MBF file to the disc not your MBK or PDF Preview file.

 

All files that have been uploaded and ordered will be kept on our servers indefinitely so you can reorder the file at any time for an archive retrieval fee of $15.00. Files that are uploaded but not ordered within 90 will be deleted from our servers. Note: Momento does not provide a full file archive service. We maintain a copy of your files for your convenience only. We do not guarantee permanent storage or availability of your files and recommend you keep a backup copy of all your individual photo files and Momento files.

The Momento website includes pages that are available to everyone and pages that are exclusively available to you. These pages hold all your personal information, your project files and order details, and can only be accessed by signing in. Below is a summary of what you’ll find when you get there.

 

 

The main menu on the Momento website will link you to these pages:

1. Gallery: be inspired by the creative designs you can experience as Online Previews
2. Products: for all you need to know about photobooks, calendars, diaries and cards
3. How To: an essential read to learn about the software and designing your projects
4. Downloads: visit to download the free Momento software and any updates
5. About Us: be enlightened about our processes, our team, our awards and enviro policy
6. Sign In: Sign In to access Your Home, your uploads, your orders, your profile and more

 

1. Click the Sign In tab on the far right of the main menu
2. Enter the Email and Password you used when you registered to become a member of Momento
3. Click the Sign In button
4. You will be redirected to Your Home

 

Check that you haven’t made a typing error and if you still can’t sign in click the Forgot Your Password button to recover your password. Your password will be emailed to the address you used when you registered to become a member of Momento.

 

Click the Sign In tab on the main menu of the Momento website, then the Register Now button. This will direct you to the Registration page where we collect a few contact details and you confirm the email address and password you will use to sign in to the website for all your future visits. You need to agree to the Momento Member Terms and Conditions before you can complete the registration.

 

Your Home is your private home page on the Momento website that is only accessible after you sign in. From Your Home you can: upload and access all your files; view and share your online previews; place an order; review your shopping cart; see your past orders; print a Tax Invoice/Receipt; change your contact details and more. Keep reading to find out more.

 

The Your Home sub-menu links you to:

1. Upload
2. Projects
3. Cart
4. Orders
5. Profile

 

This is where you can upload a Master File to Momento for printing by clicking on the Uploader link. You can also print a form to complete and send with your Master File if you are sending it to us by mail. See the Upload a File section for more details.

 

This is an important page of the Momento website as it stores all of the projects you have uploaded, ready for you to preview, order, delete or share by clicking on the relevant button. The projects are listed in chronological order with the most recent appearing at the top of the list. The details of your project are noted, including the project type, the date of upload, the number of pages, the number of copies you have purchased and who the copyright owner is.

 

Every project listed on the Projects web page has a Preview button associated with it. By clicking on the Preview button, you can see an interactive preview version of your project that you can flick through page by page. We call this the Online Preview. The Online Preview is not an accurate representation of your file though.  For the most accurate representation you should proof your PDF Preview. See the Sharing Your Projects section for details on how your can share your previews with your family and friends. Note: You must have Adobe Flash installed to see your Online Preview. Download Adobe Flash here.

 

The Cart displays any partial orders. Items in your Cart are not ordered until Checkout is completed.

 

This is another important page of the Momento website as it stores the details of all your current and past orders. It displays your orders in a list, with the most recent appearing at the top of the page, and unpaid orders first. In addition to the cost of the order, the order number, product type, size and shape, and your cover choices are noted. From here you can pay, print an invoice or cancel unpaid orders.

 

Visit the Profile page to view or edit your registered email address, contact or address details.

See our Pricing page for full details.

 

There are no limits on the number of prints you can order. You can order a single copy or 500+ copies. See the Pricing page for details on discounts and contact our customer service team for bulk order quotes.

 

Discounts are available when you order more than one copy, or more than one item in an order, but please see our Pricing page for details.  Note: Volume discounts do not apply to greeting cards.

 

Assuming you have signed in to the Momento website, go to the Projects page, select the project you’d like to order and click the Order button. You will then need to make a number of choices dependent on the product you are ordering. When you are happy with your order, click the Add to Cart button and the order will appear in your Cart.

 

To add more than one project to an existing cart, click on the Projects button instead of the Proceed to Checkout button.

 

• Quantity
• Size
• Hardcover material
• Dust-jacket or no dust-jacket
• Black or White end pages

• Designer embossing and colour

 

When ordering a greeting card you need to choose the size, the pack size (5, 10, 20 or 50) and the number of packs.

 

When ordering a diary you need to choose the size and the binding type (hardcover or spiral).

 

The Cart lists any orders you have placed but have not yet paid for. You can add multiple projects to your Cart. Items in your Cart are not ordered until Checkout is completed, and should you wish to sign out your Cart will be saved ready to access next time you sign in. When you have finished placing all your orders, click the Proceed To Checkout button.

 

The Checkout is where you can review all the items you have ordered and enter your preferred delivery option plus delivery details. You must agree with the Terms and Conditions, and confirm that you have checked all the pages of your PDF Preview before proceeding to the Payment screen.

 

There are four options when paying for your Momento order:

• Online: Pay with your Visa, Mastercard or PayPal account via our secure payment facility
• Phone: Print the Phone & Fax Form then call us to pay with your Visa or Mastercard
• Fax: Print, complete and sign the Phone & Fax Form then fax it Momento

 

The charge will appear on your credit card as Momento Pro Pty Ltd.

 

A Tax Invoice/Receipt is always available with your order details. Go to the Orders page and use the Print Invoice button next to the selected order.

 

No. Production begins immediately after submitting an order therefore cancellations cannot be made and orders cannot be refunded. Please contact our customer service team if you have any queries.

 

Replacements will only be made for products that are defective due to manufacture, and the defective product is returned to us within 14 days of receipt. We will analyse the product and contact you to discuss the next step. Should you believe that your order is faulty due to manufacture please email us at sales@momento.com.au or call on 1300 799 764 during business hours.

 

Files with customer-generated mistakes including spelling, typographical or grammatical mistakes, low image quality or unacceptable treatment, will not be replaced or cancelled once ordered. You are therefore required to carefully proof the PDF Preview file before submitting your project. All images and text will be printed as they appear in the PDF Preview.

 

No, not at this stage.  We suggest you check the spelling in Microsoft Word (or similar) before pasting in to Notepad (to remove any 'hidden' Microsoft formatting errors) then the Momento software.  Note: We have a spell-checker on our Wishlist for future functionality and will keep you posted.

 

Please call our friendly customer service team and talk to them about what’s happened. Customer service will advise you on the next best step.

Momento products are all printed and manufactured in our state-of-the-art production facility in Sydney. To find out all about our great production team and the environmental policy that drives our processes, visit About Us.

 

Unfortunately we do not currently have a showroom. You can however visit our Product pages for detailed images and should you have further questions our customer service team will be more than happy to answer your queries.

 

We use a HP Indigo 5500 digital offset printer to print all our photobook, diary and calendar pages, our greeting cards, plus the covers for our spiral books and diaries. HP Indigo printers are currently the international benchmark for printing photobooks and other photo products. Momento’s HP Indigo print operator is the most experienced in the country.

 

Momento uses high quality digital offset printing rather than traditional photographic printing processes. Digital offset printing combines the best of traditional photographic print processes, traditional offset book printing processes and the versatility of digital technology to provide a high quality print process at an affordable cost. To ensure we maintain the highest quality printing for your masterpieces, we run tests and maintenance checks every few hours, we print a colour swatch with every print, and run every print by our quality assurance team for stringent review.

 

We print all our covers and dust-jackets on high quality, wide format inkjet printers, on to premium photo satin stock.

 

Momento products are digitally printed on to high quality paper stocks that are rated as archival according to standard ISO-9706. The paper manufacturers estimate a lifetime of 105 years. We warrant no responsibility for the longevity of your Momento photobook but recommend you store it in a dry place out of direct or ultraviolet light and avoid bending the cover beyond its natural limits.  We also provide Care Instructions with every order to ensure you enjoy your Momento product for many years to come.

 

Momento uses paper sourced from FSC (Forestry Stewardship Council) certified sources. Please see our Environmental Policy here.

 

The inks used are guaranteed not to fade for 50 years when not exposed to harsh or ultra-violet light for extended periods of time.

 

Momento takes colour management seriously and we have gone to much effort to ensure our software and workflow processes maximise the colour quality of your prints. Momento does not manually adjust the colours during the printing process, instead, we have included an Auto-Enhance tool in the Momento software that you can adjust the colour of your photos, to brighten and boost colours. Note: This is an automated tool that may not provide the preferred colour result every time it is used so we suggest you review your photo(s) before and after the auto-enhance tool has been used to ensure that you're happy with the result.  Please see Software Help to find out more about the Auto-Enhance tool.

 

The colours in your Momento print may differ to the colours you see on your computer screen if your monitor is not calibrated.  It is common for the colour and contrast settings of a computer monitor to change over time therefore we cannot guarantee that the colour and contrast you see in your Momento file onscreen will be exactly the same as your printed version. This is a common problem for professional photographers and designers. To ensure more accuracy you can calibrate your monitor regularly, and install colour profiles on to your computer that will allow you to accurately soft-proof your file. Colour management is a complex topic, if you'd like to find out more please contact our customer service team.

 

The colour in your photographic print may differ to your Momento print because photo labs can manually and randomly adjust the colour and contrast settings in your photos during their printing process. This explains how you can get different results from two photo labs or even from the same lab on different days. With a photobook or photo-product that has many photos in it we can not manually adjust every image. Instead, we have included an auto-enhance tool in the software that you can choose to use to make colour adjustments to individual or all photos in your project. Please see Software Help for more details.

 

Momento photobooks can only be printed by Momento's professional printers. The Master File you send to Momento is a proprietary file which can only be unlocked by us for printing. A water-marked version of your Master File (the PDF Preview) can however, be printed on your home printer for proofing and editing purposes only.

 

No. Momento does not check or make any changes to your files. We encourage you to check your PDF Preview carefully, at 100% viewing size, before submitting, as orders cannot be cancelled.

 

Yes, to ensure that you receive the highest quality product, our expert staff run every print through a series of quality checks as we manufacture your order. The quality assurance checks include reviewing every page for print issues (scratches and ink imperfections) before it moves through for binding or finishing, and also checking the finished product to ensure that no damage was experienced in the manufacturing process.

 

No. We do not check the uploaded or printed files for typographical errors, design faults, alignment issues or any other design error. We only check for Momento generated print or manufacturing issues. All the proofing of the file is done by you prior to submitting your file for print.  Please see our Cancellation Policy for more details.

Production time refers to the time it takes us to physically create your order at Momento.  Delivery time refers to the time it takes for your order to get to you once it has left Momento.  There are various Production and Delivery options for you to choose from, that will influence the cost and time for you to receive your order. To calculate the time it will take for your order to get to you, just add the Delivery time to the Production time.  Please see the tables below for details.

 

Momento offers two production options:

1. Standard Production allows us the time to lovingly handcraft your products and conduct all the required quality checks to ensure your masterpiece arrives to you in the best condition.
2. Priority Production is faster but it doubles the total cost of your order (excluding delivery) and it is not available for all products.

Note: Production times starts after we receive your order payment.

 

Order Type	Standard Production Time	Priority Production Time
Photobooks	up to 21 days	up to 10 days
Spiral books	up to 10 days	up to 7 days
Cards & Calendars	up to 7 days	not available

 

Momento offers two delivery options:

1. Australia Post Standard Post
2. Australia Post Express Post

Note: Delivery is available for Australian addresses only.

 

Your choice will influence the cost and delivery time for your order, as outlined in the tables below.  The estimated delivery times have been provided by Australia Post, and the prices are based on minimum order sizes. The final delivery cost for your order is shown at Checkout and depending on your order size, may differ from these prices. Note: Delivery is available for Australian addresses only.

 

** Note: To confirm whether your postcode is part of the Express Post network, please click here.

 

Photobooks, Diaries & Calendars	Estimated Delivery Time		Minimum Cost
Standard Post	up to 5 business days		$8.00
Express Post **	overnight (dependent on location)		$12.00
Greeting Cards Standard Post Express Post **	Estimated Delivery Time up to 5 business days overnight (dependent on location)		Minimum Cost $4.00 $7.00

 

 

Should you not be available to receive Express Post or AAE Courier packages at the time of delivery, a Parcel Notice will be left. Simply head to the Australia Post Office nominated on the Parcel Notice to collect your order. Should you have any concerns about the delivery of your order, please contact our friendly customer service team.

 

Momento will deliver your order according to the Shipping Details you enter when placing your order online, including Production option, Delivery option and Delivery Address.

 

Every Momento order comes with care instructions that will allow your products to be enjoyed for many years to come.  Please read these carefully when you receive your order.

 

Dust-jackets can be wiped clean with a damp cloth. Do not use solvents, abrasive cleaning products or sharp objects, as they may damage the surface.

By clicking on the Invite button associated with any project stored on your Projects page, you can share your Online Preview with family and friends. A new window will appear and you simply enter the email addresses of the recipients and a personalised message. An invitation will be sent to them with a link to the view your online preview on the Momento website.  In keeping with Anti-Spam and Privacy laws you must grant Momento permission to send this email on your behalf by checking the appropriate box. Your guest's name and email details will not be recorded or stored by Momento. This ensures that only you and your guests have access to your uploads online.

 

1. Sign In to the Momento website
2. Go to Projects
3. Click on the Website button next to the book you want to display
4. Copy and paste the HTML code in to your website or blog

 

Photos are all about sharing with others, and so are Momento projects. We had so many customers telling us about the fun they had making Momento projects, and how much their family and friends loved their book or card, that we set up the Momento Facebook page so you can all share photos, projects and stories with us and each other.  The Momento Facebook page also let's us interact with you personally, to get your feedback, to inspire you with ideas and answer any burning questions. Please join in by visiting http://www.facebook.com/MomentoAustralia. Note: The Momento Facebook page is monitored by one of our staff members, who also replies to various comments.

 

The Momento Facebook App allows you to present an animated version of your Project on your Facebook page, similar to the online preview you see on the Momento website. See below for details.

 

1. Sign in to the Momento website and Facebook
2. Go to the Projects page on the Momento website
3. Click the Facebook icon associated with your project
4. The Facebook page will appear
5. If Facebook already has access to Momento your Online Preview will appear

 

1. Sign in to Facebook
2. Go to the Account tab (top right)
3. Select Application Settings from the list
4. The Applications Settings window will appear
5. Click on Edit Settings next to the Momento Australia listing
6. The Edit Momento Australia Settings box will open
7. Click Add Box
8. Click Add Tab
9. Set your preferred Privacy setting from the drop down menu
10. Click the Bookmark tab at the top of the box
11. Tick the Bookmark Momento Australia check box
12. Click OK
13. The box will disappear and you can return to Facebook home page

 

Assuming you have completed the steps above you can access your Online Preview two ways:

1. Click on the Momento Australia icon in the left menu

2. Click on the Momento tab at to top of the page

 

Our Facebook page nearly always has a competition or two running as well. Our customers submit photos to our themed photo comps and they’re never short for a word in their entries to our comps that are based on a written entry. So why not login to the Momento Facebook page and have look? You might even want to submit one of your own photos to the current competition!

 

As the name suggests, this is our monthly competition to find the best looking or most interesting photobook that is ordered. We have an expert panel of judges at Momento who always enjoy taking a peek at the entries, and all the winners are glorified in our Momento Newsletter and with an entry in the Momento Gallery. Note: All photobooks that appear in our newsletter or website have been approved for use by the copyright holder.

 

For design inspiration, visit the Momento Gallery with it's selection of photobook designs from our customers, staff and competition winners, and always check the Inspiration Panel in the software as it's regularly updated with info about our latest competitions, products and design tips.

 

The Momento Newsletter is your lifeline to what’s happening at Momento and what’s coming up. If you want to keep ahead of the rest of the pack about our products, new versions of the software, upcoming events, sign up to the Momento Newsletter now.  To view all our latest special offers visit the Promotions page.